Refund policy

How It Works: Step by Step

Step 1 – Raise a Request

• If you’ve received a wrong or expired product, raise a return/replacement request within 48 Hrs from the date of delivery and with unboxing video.

• If you’ve received a damaged or missing product, raise a request within 2 days from delivery.

• To raise a request:

  • Visit: meltnmold.co

  • Or use the Chat option on our website.

  • Share your order number and contact details.

Step 2 – Review Period

• Our team will take 2 business days to review your request.

Step 3 – Pickup Process

• Once approved, we will schedule our courier partner to collect the product from your address or whatever liable depending on the situation.

• Reverse pickup availability depends on your location.

Step 4 – Inspection & Verification

• After receiving the product, our quality control team will verify it against your claim.

Step 5 – Refund or Replacement

• If eligible, we will initiate a replacement (depending on stock availability) or a refund to your original payment method. Refunds will be credited to the original payment method within 5–7 business days of approval.

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When Can You Return/Replace a Product? ✅

• Wrong product delivered
  

• Damaged/tampered product or packaging

• Missing items from the order
  

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When Returns/Replacements Will Not Be Accepted ❌

• Opened, used, or altered products

• Products damaged due to customer handling

• Missing original packaging (mono cartons, labels, etc.)

• Requests raised after 48 Hrs (for wrong/expired products) or after 2 days (for damaged/missing products)

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How Are Returns Processed?

• Pickup is arranged within 5–7 business days after your request is approved.

• The product is returned to our warehouse for quality checks.

• Upon approval, a refund/replacement is initiated.

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Order Cancellation

• Orders can only be canceled before they are processed or shipped.

• Custom or personalized items may not be canceled once production begins.

• Cancellations should be requested within 24 hours of purchase by contacting our support team with your order number.

• Once an order is processed/shipped, it cannot be canceled.

• Customers may cancel prepaid orders before dispatch. Please note that a cancellation fee (equivalent to Razorpay/payment gateway processing charges) will be deducted from the refund.

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  Refunds will be credited to the original payment method within 5–7 business days of approval.

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  We reserve the right to cancel any order without prior consent. Customers will be notified via their registered email ID.

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Damages & Issues

Please inspect your order upon delivery and contact us immediately if an item is defective, damaged, or incorrect. This allows us to evaluate the issue and resolve it quickly.

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Refunds

• Once we receive and inspect your return, we will update you on the refund approval status.

• If approved, refunds will be processed to your original payment method within 5-7 business days.

• Processing time may vary depending on your bank or card provider.

• If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at info@meltnmold.co.

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Disclaimer 

• Our candles and raw materials are intended only for candle-making and home use.
• Candle dyes, pigments, and fragrances are strictly meant for candle applications. They are not intended for skin application, cosmetic use, or consumption.
• Raw materials supplied (waxes, wicks, fragrances, dyes, etc.) are to be used solely for the purpose of making candles.
• We are not responsible for any misuse of products, raw materials, or unsafe handling by customers.
• Always follow safe candle usage practices:

1. Keep away from children, pets, and flammable objects.
2. Burn candles only on stable, heat-resistant surfaces.
3. Do not leave burning candles unattended.
4. Trim wicks before each use to avoid excessive smoke.

• Customers are solely responsible for ensuring that the raw materials/products purchased are suitable for their intended application.
• We shall not be held liable for accidents, injuries, health issues, property damage, or misuse arising from improper handling of our products or raw materials.

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Contact Us

📧 Email: info@meltnmold.co
📞 Phone: +91 91043 97718

 

✨ At Melt & Mold, your satisfaction is our priority. Thank you for trusting us with your handcrafted candle needs.